Frequently Asked Questions (Please see also our Fees’ Page)

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Who is Duales Inc.?
    Duales Inc. is a privately owned Canadian Corporation founded in 1994.

How long will it take for the beneficiary to receive the money?

 In capital cities we guarantee a 24 to 48 hour service. If you transfer to a debit card your transfer may take only hours. If you are new to our site and are paying by credit or debit card the registration process may take up to 2 business days to complete depending on how quickly you provide the information to validate your transaction. At times we may require photo ID's, photocopies of your debit card showing signature, utility bills, drivers license or SSN/SIN to ensure validation and security.

          Understanding the “Status” of your Transaction (in your account Menu):

           “New” = You have initiated the transaction and is pending review of your information ;  

           “Sent” = Duales has verified your documentation and has processed your request ; 

 “Completed” = Your beneficiary has the funds in their account or debit card.  

Please note the following lead times:

• 4 to 48 hours for transfers to debit cards anywhere(Activated or active cards only)
• 48 hours to 3 days for central station pick up (Not currently available)
• 24 to 48 hours for wires and banks payments (commercial clients, agents and merchants only)
• 1 to 3 days for home delivery.

In which currency will the beneficiary receive the funds?
 
The beneficiary will receive the funds in CUC at the rate of 1:00 CUC for every 1.00 USD sent plus fees. Our fees include exchange rates and all in and out charges. Example 100.00 CUC is 100.00 USD plus 24.80 USD Fee for a total of 124.80 USD. If you pay using a credit card instead of a money order your bank may apply an additional premium or exchange rate fee. See our Rates Section for more information .

Is there a cost to get the Debit card?

The Debit card is free. There are no costs for using a Debit card at ATMs, stores, banks and Cadecas.

When you see a Debit card number in your account, 24 to 48 hours after your request, it means your beneficiary’s card has been issued and can be picked up at any of the local offices lited below .

Where can I pick up the Debit card? Offices issuing Debit cards.

Isla de la Juventud

Calle 39 e/ 30 y 32 Altos del Servi Cupet "El parque"
(046 ) 321429 / 321430 / (046) 321434 fax

Pinar del Río

Gerardo Medina # 633
(082) 773003 / (082) 773004 telefax

Ciudad de La Habana

Calle 6 # 408 esq. 3ra.Aven,Miramar Playa
204-4823 / 204-4824 Automáticos / 204-9252 / 204-9253 operadoras

La Habana

Calle 6 # 408 esq. 3ra.Aven,Miramar Playa
Contestador Automático 204-4823 / 204-4824 / Operadoras 204-9252 / 204-9253

Varadero

Calle 1ra e/ 15 y 16 No. 1501 Varadero, Matanzas
(045) 66-8046 / 66-8810 / 66-4413 Fax 66-7306

Matanzas

Calzada Esteban esq San Ambrosio telf (045) 29-2721

Villa Clara

Carretera Central No. 103 e/ Virtudes y San Pedro, Santa Clara, Villa Clara
(042) 20-0972 / Telefax (042) 20-4599

Cienfuegos

Calle 29 # 5218 e/ 52 y 54 Edif. Cimex.
(0432) 55-1635 / 551007 / Fax (0432)55-1138

Sancti Spíritus

Avenida 26 de Julio # 26 Reparto Colon
Telefax (041) 2-8525

Ciego de Avila

Libertad s/n, e/ Honorato del Castillo y Maceo
(033) 26-6429 / Telefax 26-6176

Camaguey

Gral.Gómez # 105 e/ Maceo e Independencia
Telefax (032) 294659

Holguín

Frexes # 216 e/ Maceo y Mártires
Telefax (024) 46-8016

Holguín Moa

Ave. 1ro. De Mayo s/n, Moa
Fax (024) 67091 / 6-4328

Las Tunas

Vicente García # 28 e/ Julián Santana y Francisco Vega. Tienda La Nueva
Telefax (031) 46803

Granma

Edif. Las Novedades altos Aven. Frank País e/ Segunda y Aven. Figueredo
Rpto. Jesús Menéndez, Bayamo
(023) 427347 / Fax 427346

Santiago de Cuba

Felix Pena No. 565 E/ Jose A. Saco y Aguilera, Stgo. de Cuba 
(022) 687293 / 687119 / 687120 / Fax (022) 687014

Guantánamo

Crombet s/n e/ Los Maceos y Moncada
(021) 35-5284 / Fax 35-5258  

 
    
How will I know the funds have been delivered?
    Log in to your account to check the status fo your transaction. The sender will be notified either by email once the transaction is completed by Duales. As a rule    we do not provide receipts from banks. You may also contact us using our toll free number 1-888-781-2822 weekdays during regular business hours. If your are transfering to a debit card you can call 55-4444 while in Cuba.

If I don't have a debit/credit card will I be able to use you services?
    Yes, you can pay using a cashier cheque, money order or bank transfer to Duales Inc. Personal cheques are
    also welcomed but will have to be cleared for Duales to complete the transfer. Please note that personal uncleared cheques
    may take up to a week to clear.


    

    We welcome the opportunity to serve you better

   Tel.: USA and Canada TOLL FREE: 1-888-781-2822 & 1-866-779-0825
    Fax: (905)-949-4606
    International: (905)949-0266 & (905)-949-2815